Start Your Request
Request a return or exchange within 30 days of delivery. Include your order number and the item you would like assistance with.
MELLOVIA / CUSTOMER CARE
Refund Policy
Thoughtful care continues after delivery. We want you to feel comfortable with your Mellovia purchase and understand the options available if something isn't quite right.
Mellovia offers free returns and exchanges within 30 days of delivery. This policy explains how to request a return, how refunds are handled, and what to do if an item arrives damaged or incorrect.
Clear information. Considered solutions. Ongoing support.
RETURN WINDOW
30 Days
Request a return or exchange within 30 calendar days of delivery.
RETURN SHIPPING
Free Returns
Mellovia offers free return shipping through the provided return process.
CUSTOMER ASSISTANCE
24/7 Support
Our team is available to help you with questions about returns, exchanges, and refunds.
01 / GETTING STARTED
The Return Process
If you would like to return or exchange a product, begin by requesting assistance within the return window. Our team can review the request and provide the appropriate next steps.
Request Review
Our support team reviews the information you provide. Additional details or photos may be requested when needed to understand the situation.
Follow Instructions
If a return is required, follow the return instructions provided by our team. Please do not send merchandise back without receiving directions.
Resolution
After the applicable review is completed, an approved refund or exchange is arranged according to the outcome of your request.
02 / RETURN GUIDANCE
What to Know
A little preparation can make a return or exchange easier to arrange. We recommend reviewing the following information before sending an item back.
01
Return Window
Mellovia offers a 30-calendar-day return and exchange window, measured from the delivery date. Requests should be initiated within this period.
02
Order Information
Include your order number, the name of the product, and a brief explanation of your request. This helps us identify the order and provide relevant instructions.
03
Product Review
Depending on the reason for the return or exchange, our team may request relevant information to review the item and determine the appropriate resolution.
04
Return Destination
Please use the return destination and instructions provided for your request. Our published business address should not be assumed to be the merchandise return location.
03 / PAYMENT AND REFUNDS
Understanding Refunds
Refunds are handled after the relevant return or order issue has been reviewed. The details below explain how payment amounts and refund timing generally work.
Refund Authorization
When a return is requested, our team may need to review the request and, where applicable, confirm receipt or return details. Approved refunds are then arranged through the appropriate payment process.
Original Payment Method
Approved refunds are generally issued to the payment method used for the purchase, where supported. If that is not possible, the appropriate alternative will be determined during the refund process.
Refund Processing Time
The time required for a refund to appear in your account can vary depending on the payment provider, card issuer, or financial institution. Refund approval and the final posting of funds are separate stages.
Discounted Purchases
For purchases made with an automatically applied discount or special offer, a refund is based on the amount actually paid for the relevant item, rather than its original undiscounted retail price.
WHEN SOMETHING ISN'T RIGHT
We're Here to Help
Every situation is different. Whether an item arrives damaged, the wrong product is delivered, or a return becomes more complicated, we want you to have a clear way to request assistance.
Damaged or Defective Products
If a product arrives damaged or appears defective, please report the issue promptly. Include your order details and, when possible, photographs showing the concern. Our team can review the situation and available solutions.
Incorrect Items
If you receive a product different from the one ordered, please provide your order number and a description of the item received. We can review the discrepancy and advise you on the next steps.
Missing Items
Some orders may arrive in separate packages. If an item appears to be missing, review the available delivery information first. If the issue remains unresolved, our team can investigate the order details.
Order Cancellations
If you need to cancel an order, request assistance as soon as possible. Cancellation may not be possible once the order has entered fulfillment or shipping. Any applicable refund will depend on the order's current status.
04 / HELPFUL ANSWERS
Refund Questions
A few answers to help make returns, exchanges, and refunds easier to understand.
How long do I have to return an item?
Mellovia offers free returns and exchanges within 30 calendar days of delivery. Please initiate your request during that window so our team can help with the process.
Do I pay for return shipping?
No. Mellovia offers free returns and exchanges through the return process provided by our team. Please follow the supplied shipping instructions rather than arranging an independent return shipment.
How do I request a refund?
Start by requesting assistance with your order number, the relevant product, and the reason for the request. Our support team can review the situation and guide you through the next steps.
When will my refund arrive?
Once a refund has been approved and issued, the time it takes to appear in your account depends on your payment provider or financial institution. Posting times may vary.
Can I exchange a product?
Yes. Mellovia offers free exchanges within the 30-day return window. The available exchange options depend on the product and current availability. Our team can explain the appropriate process.
What if an item arrived damaged?
Please report the issue promptly and include your order information. Photos of the damaged item or packaging may help us review the concern and determine a suitable resolution.
Can I return a discounted item?
If you wish to return an item purchased during a promotion, initiate a request within the return window. An approved refund is calculated using the amount actually paid for the relevant item, including any applied discount.
Where should I send a return?
Return destinations and instructions are provided during the return process. Please do not mail an item to Mellovia's published business address unless specifically instructed to do so.
SUPPORT AT EVERY STEP
Let's Make It Right
Your experience matters to us. If you have a question about a return, exchange, refund, or a product that did not arrive as expected, Mellovia customer support is available 24/7.
We recommend preparing a few details before making your request, so our team can better understand the issue and assist with the appropriate next steps.
Prepare Your Request
- Your Mellovia order number.
- The name of the product you wish to return or exchange.
- The date the order was delivered, if available.
- A brief description of the issue or reason for your request.
- Relevant photos when reporting a damaged, defective, or incorrect product.
Important Policy Notes
This Refund Policy explains Mellovia's general approach to returns, exchanges, and refunds. Return requests should be initiated within 30 calendar days of delivery and completed according to the instructions provided for the relevant order.
Refunds are subject to the applicable review and processing steps. The availability of an exchange may depend on the requested product and inventory. This policy does not limit rights that customers may have under applicable consumer protection laws.
Business Address
Mellovia
729 Saint Andrews Circle
Rantoul, IL 61866
United States
Support Information
support@mellovia.lat
+1 (857) 864-8653
Customer Support: 24/7
Mellovia — Thoughtful support, beyond the purchase.
Back to Top ↑